📦 Shipping Policy

At [Zippy Zoone], we are committed to delivering your order in the fastest and most reliable way possible. We understand how important it is for you to receive your purchases on time and in perfect condition. Please read below for complete details on our shipping process.

🕒 Delivery Time

• Our standard delivery time is 12 to 15 business days.

• Business days do not include weekends or public holidays.

• Processing begins once your order is confirmed and payment is successfully received.

We make every effort to deliver your items within the estimated delivery window. However, delays may occasionally occur due to high order volumes, customs clearance procedures, or courier issues beyond our control.

🚚 Order Processing

• Orders are usually processed within 1-3 business days after order confirmation.

• You will receive an email notification when your order is processed and shipped.

• Processing time may be slightly longer during peak seasons or promotional events.

🌍 Shipping Areas

We offer shipping to most countries around the world. If your country or region is not listed during checkout, please contact our support team for assistance.

🧾 Tracking Information

Once your order is shipped, a tracking number and shipping confirmation email will be sent to you. You can track your package through our website or the courier’s tracking portal.

If you do not receive tracking details within 5 business days of placing your order, please reach out to us at [info@zippyzoone.com].

💸 Shipping Charges

• Shipping charges are calculated at checkout based on your location and the weight of your order.

• Free shipping may be available for selected items or on orders over a certain amount.

🔁 Returns & Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we are happy to offer returns or exchanges under the terms outlined below.

✅ Eligibility for Return

To be eligible for a return:

• Items must be returned within 7 days of delivery.

• Items must be unused, unwashed, and in the original packaging.

• Items must be in resellable condition (no damage or signs of wear).

❌ Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items

• Personal hygiene products (e.g., skincare, makeup, undergarments)

• Customized or personalized items

• Items damaged due to customer misuse

💰 Refund Process

Once your returned item is received and inspected:

• We will notify you via email of the approval or rejection of your refund.

• If approved, your refund will be processed, and the amount will be credited to your original method of payment within 12–15 business days.

• Please note: shipping fees are non-refundable unless the return is due to our error.

📩 How to Initiate a Return

1. Email us at [contct@zippyzoone.com] with your order number and reason for return.

2. Wait for confirmation and return instructions from our support team.

3. Pack the item securely and send it to the return address provided.

4.  Share the return tracking number with us (if applicable).

🛡️ Damaged or Incorrect Items

If your item arrives damaged, defective, or you received the wrong product, please contact us within 5 Days of delivery. Include clear photos and your order number, and we’ll resolve the issue promptly.

🤝 Customer Support

We’re here to help! If you have any questions about shipping, delivery, returns, or anything else, don’t hesitate to contact our support team.

📧 Email: Contct@zippyzoone.com